Thank you for using Gangasagar Online Food! We understand that there might be instances where you would need to return an order. To ensure a smooth experience, please review our return and refund policy below.
What can be returned?
We currently accept only instant returns. This means you can check the condition of your order upon delivery and return it to the delivery boy if there are any issues.
Reasons for an Instant Return:
- Incorrect item received
- Damaged or spoiled food item
- Missing item(s) from your order
How to return an item instantly:
- Upon delivery, inspect your order thoroughly.
- If there are any discrepancies with your order (incorrect item, damaged item, missing item), inform the delivery boy immediately.
- You can return the incorrect or damaged item(s) to the delivery boy at the time of delivery.
Refunds:
Once the delivery boy confirms the return, a refund will be initiated immediately. The refund will be processed through your original payment method. Processing times for refunds may vary depending on your bank or payment provider.
What cannot be returned?
We currently do not accept returns for opened or partially consumed food items.
Contact Us:
If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at:
- Phone: +917063190879
We appreciate your understanding and cooperation.
Note:
This policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.